Refund policy

We want to make sure any issues with your order are handled as quickly and fairly as possible. Please review the conditions below before requesting a return, refund, or replacement.

Returns for Non-Defective Items

Returns for products without quality issues may be requested within 7 days of delivery.

To be eligible for a return:

  • The product must be unused and in its original condition.
  • All original packaging, accessories, tags, and included items must be returned.
  • You must contact us and receive return authorization before sending the product back.
  • The customer is responsible for all return shipping costs.
  • The return must be shipped using a reliable carrier with tracking to the return address provided by us.

Please do not send products back without contacting us first, as returns sent to an unauthorized address may not be accepted.

Original shipping charges, taxes, customs charges, and other additional fees are non-refundable.

Damaged Products

If your product arrives seriously damaged, you may be eligible for a full refund or replacement.

If the product is only partially damaged, you may be eligible for a partial refund or replacement, depending on the extent of the damage.

Minor cosmetic issues that do not materially affect the product, such as minor scratches, slight wrinkles, or minor packaging damage, may not qualify for a full refund.

Claims for damaged products must be submitted within 30 days of delivery.

You must provide clear photos or videos showing the damage. If photographs are not sufficient to verify the issue, we may request additional video evidence.

Damage to the external shipping or product packaging alone does not necessarily qualify for a refund or replacement if the product itself is undamaged.

Incorrect Products

If you receive a completely incorrect product, you may be eligible for a full refund or replacement.

For issues such as an incorrect color, size, or variation that do not affect the functionality of the product, we will review the claim and may offer a refund or replacement.

Photos, videos, measurements, or other supporting evidence may be required.

Missing Products, Parts, or Accessories

If part of your order is missing:

  • Missing accessories may be resent.
  • Missing parts that do not affect the product's functionality may qualify for a partial refund or replacement of the missing part.
  • Missing parts that prevent the product from functioning properly may qualify for replacement of the entire product.

Supporting photos, videos, or other evidence may be required.

Packages Marked as Delivered but Not Received

If tracking information confirms that the package was delivered, a refund or replacement is not automatically available.

We may require official documentation or confirmation from the local postal service or shipping carrier stating that the package was not received.

Claims involving packages marked as delivered may require additional investigation and can take longer to resolve.

Incorrect Address, Refused Delivery, or Unclaimed Packages

We are not responsible for orders that cannot be delivered because of circumstances caused by the customer, including:

  • Incorrect or incomplete shipping addresses
  • Incorrect phone numbers or contact information
  • Refusal of delivery
  • Failure to collect the package from a pickup location or post office
  • Failure to complete customs clearance
  • Failure to respond to the delivery carrier

If the carrier offers redelivery or reshipment, additional shipping charges may apply.

Refunds may not be available when a package is lost, destroyed, returned, or disposed of because the customer failed to collect or properly receive the shipment.

Order Cancellations

Orders may be cancelled for a full refund only before they have been processed for fulfillment.

Once an order has entered processing or fulfillment, cancellation may no longer be possible.

Customized products, print-on-demand products, branded products, pre-order inventory products, and certain service-related products cannot normally be cancelled after payment or processing has begun.

Customized and Print-on-Demand Products

Customized, personalized, branded, or print-on-demand products are generally non-returnable and non-refundable, except where there is a verified manufacturing or quality defect.

Supporting photos or videos may be required.

Return Inspection

Returned products may be inspected after they arrive at the designated return warehouse.

If a returned product shows signs of:

  • Use
  • Damage caused by the customer
  • Misuse
  • Missing accessories or packaging
  • Other abnormal conditions

the return may be rejected and a refund may not be issued.

Refund Amounts

Where a return for a non-defective item is approved, refunds generally apply only to the eligible product purchase amount.

The following are generally non-refundable:

  • Original shipping costs
  • Return shipping costs
  • Taxes
  • Customs duties
  • Handling charges
  • Other additional shipping or service fees

Dispute Deadline

All damaged, incorrect, missing-item, or other order-related claims should be submitted as soon as possible.

Claims must generally be submitted within 30 days after tracking shows the order as delivered.

After this period, we may be unable to reopen or process the claim.

Evidence Requirements

Depending on the issue, we may request:

  • Photos of the product
  • Videos showing the defect or damage
  • Photos of the shipping packaging
  • Product measurements
  • Shipping or tracking information
  • Written confirmation from the carrier or postal service
  • Other documentation reasonably necessary to verify the claim

Failure to provide sufficient evidence may prevent us from approving a refund or replacement.

How to Request a Return, Refund, or Replacement

Before returning any product, please contact us at:

moskobroskol@gmail.com

Include:

  • Your order number
  • Your full name
  • A description of the issue
  • Clear photos or videos showing the problem
  • Any relevant shipping or tracking information

If a return is required, we will provide you with the authorized return address and instructions.

Do not return products to the address shown on the original package unless we specifically instruct you to do so.