Shipping policy

Thank you for shopping with us. We work to process and deliver orders as quickly and reliably as possible. Please review the information below regarding processing times, delivery estimates, tracking, and shipping-related issues.

Order Processing Time

Orders are processed before they are shipped.

For standard in-stock products, processing normally takes:

1–3 business days

For customized, personalized, print-on-demand, or pre-order products, processing may take:

5–15 business days

Processing time is separate from shipping and delivery time.

Business days do not normally include weekends or public holidays.

Estimated Delivery Times

Estimated delivery times are calculated from the date your order is shipped, not from the date the order is placed.

Typical estimated delivery times are:

• Europe: 10–20 business days
• North America: 10–20 business days
• Australia & New Zealand: 10–20 business days
• Middle East: 20–40 business days
• South America: 20–40 business days
• Africa: 20–40 business days
• Southeast Asia & East Asia: 5–10 business days

These delivery times are estimates and are not guaranteed.

Actual delivery times may vary depending on your location, shipping method, customs processing, local postal services, carrier schedules, public holidays, weather conditions, and other circumstances outside our control.

Remote areas, islands, and certain destinations may require additional delivery time.

Order Tracking

Once your order has been shipped, tracking information will be provided when available.

Please allow some time after shipment for tracking information to become active or update.

Tracking updates may occasionally be delayed, particularly for international shipments or shipments to remote locations.

For the most accurate delivery information, please refer to the tracking information provided by the shipping carrier.

If tracking has not updated for an extended period, you may also contact your local postal service or delivery carrier.

Customs, Duties & Import Charges

International orders may be subject to customs inspections, import duties, taxes, or other charges imposed by the destination country.

Customs procedures may also cause delivery delays.

Any customs duties, import taxes, or similar charges imposed by local authorities are the responsibility of the customer unless otherwise stated during checkout.

We are not responsible for delays caused by customs authorities.

Incorrect or Incomplete Shipping Address

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Please carefully check your:

• Full name
• Street address
• Apartment or unit number
• City
• Postal or ZIP code
• Country
• Phone number

If you notice an error in your shipping information, please contact us as soon as possible.

Once an order has been processed or shipped, we may not be able to change the shipping address.

We are not responsible for delivery failures caused by incorrect or incomplete shipping information provided by the customer.

Failed Delivery Attempts

Depending on the destination and local carrier, the delivery company may attempt delivery approximately 1–3 times.

If delivery cannot be completed, the package may be transferred to a local post office, pickup location, or carrier facility.

In some cases, an unclaimed package may remain available for pickup for approximately 3–7 days.

Customers are responsible for monitoring tracking information and collecting packages when required.

If a package is not collected within the carrier's required time period, it may be returned, destroyed, or otherwise handled according to the carrier's policies.

Refused or Unclaimed Packages

If a shipment cannot be delivered because:

• The shipping address is incorrect or incomplete
• The recipient cannot be contacted
• Delivery is refused
• The package is not collected in time
• Customs clearance is not completed
• The customer fails to respond to the carrier

we may not be able to provide a refund or free replacement.

If the carrier offers reshipment, the customer may be responsible for additional shipping costs.

Packages Returned to Sender

If a package is returned to the sender or shipping provider because of an incorrect address, failed delivery, refusal, failure to collect the package, or another customer-related issue, please contact us.

Depending on the circumstances and carrier availability, we may be able to arrange reshipment.

Additional shipping charges may apply.

Original shipping charges may not be refundable.

Delayed Shipments

International shipping occasionally experiences delays.

A shipment being later than the estimated delivery window does not automatically mean that it has been lost.

Delays may occur because of:

• Customs inspections
• Carrier congestion
• Public holidays
• Severe weather
• Limited flights or transportation
• Local postal delays
• International conflicts or disruptions
• Natural disasters
• Government restrictions
• Other events outside our reasonable control

For orders shipped to the United States, a package may generally be considered significantly delayed if successful delivery has not occurred within approximately 45 days after shipment.

For orders shipped to Brazil, this period may be up to approximately 110 days after shipment because of customs and logistics conditions.

Different thresholds may apply to certain shipping methods or destinations.

Package Marked as Delivered but Not Received

If tracking shows that your package has been delivered but you cannot locate it, please first:

1. Check around the delivery location.
2. Ask household members, neighbors, reception staff, or building management.
3. Check nearby pickup points or parcel lockers.
4. Contact the local delivery carrier or post office.

If the package still cannot be located, contact us.

We may require official documentation from the local postal service or delivery carrier confirming that the package was not successfully received.

Investigations involving packages marked as delivered may take 1–2 months, depending on the carrier and destination.

A refund or replacement cannot be guaranteed when carrier tracking confirms successful delivery.

Lost Packages

If tracking does not show successful delivery and the package appears to be lost, contact us with your order number.

We will review the tracking information and, when appropriate, open an investigation with the shipping provider.

Refunds or replacements for lost packages are determined after the shipping investigation has been completed.

Remote Locations

Shipping to remote locations, islands, or destinations with limited postal infrastructure may take longer than standard delivery estimates.

Tracking information may also be limited or may not update frequently while the shipment is in transit.

Additional remote-area shipping charges may apply in certain circumstances.

Shipping Costs

Shipping costs, when applicable, are displayed during checkout.

Shipping costs can vary depending on:

• Destination
• Product weight
• Package size
• Shipping method
• Remote-area surcharges

If a reshipment is required because of an incorrect address, refused delivery, failure to collect the package, or another customer-related issue, additional shipping fees may apply.

Force Majeure & Events Outside Our Control

We are not responsible for shipping delays, losses, or delivery interruptions caused by circumstances outside our reasonable control, including severe weather, natural disasters, strikes, international conflicts, transportation disruptions, customs inspections, government actions, or similar events.

We will make reasonable efforts to assist customers when such circumstances affect an order.

Questions About Your Shipment

If you have questions regarding your order or shipping status, please contact us at:

moskobroskol@gmail.com

Please include:

• Your order number
• Your full name
• Your shipping address
• A description of the issue
• Any relevant tracking information

We will review your order and assist you as soon as possible.